TwinTerra

Terms of Service

Last updated: July 18, 2026

PLEASE READ THESE TERMS CAREFULLY. SECTION 13 REQUIRES THAT CERTAIN DISPUTES BE RESOLVED THROUGH BINDING, INDIVIDUAL ARBITRATION AND WAIVES YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION, AND SECTION 14 LIMITS THE TIME WITHIN WHICH YOU MAY BRING A CLAIM AGAINST US.

1. Acceptance

These TwinTerra Terms of Service (the “Terms”) are entered into between you and TwinTerra, Inc. and its affiliated companies (“TwinTerra,” “we,” or “us”). These Terms, together with any documents they expressly incorporate by reference (collectively, this “Agreement”), govern your access to and use of the website at twinterra.ai and its subpages, including any content, functionality, and features made available through it (collectively, the “Website”). Please read this Agreement carefully before using the Website. By accessing or using the Website, you accept and agree to be bound by this Agreement. If you do not agree to this Agreement, you must not access or use the Website.

Our Privacy Policy (“Privacy Policy”), available at twinterra.ai/privacy, describes how we collect, use, disclose, and otherwise process personal information in connection with the Website, and is incorporated into and made part of this Agreement by reference. By using the Website, you acknowledge that you have reviewed the Privacy Policy and understand that your information will be handled in accordance with it. You acknowledge that this Agreement contains legally binding terms that affect your legal rights and remedies.

2. Separate Agreements

If you, or the organization you represent or are employed by, have entered into a separate written agreement with TwinTerra governing access to any product, service, or subscription we offer, that separate agreement governs the subject matter it covers and controls to the extent of any conflict with this Agreement. Nothing in this Agreement modifies, supersedes, expands, or limits the rights or obligations of the parties under any such separate agreement.

3. Changes to These Terms

We reserve the right to change this Agreement at any time. We will give notice by posting the updated Agreement on the Website or by any other reasonable means, and the version in effect at the time of your use applies. You can review the most current version at any time at twinterra.ai/terms. The updated Agreement is binding on you with respect to your use of the Website on or after the date indicated in it. If you do not agree to the updated Agreement, you must stop using the Website. Your continued use of the Website after the effective date of any change constitutes your acceptance of the updated Agreement.

4. Accessing the Website

We reserve the right to withdraw or amend the Website, and any content or feature we provide through it, in our sole discretion and without notice. We will not be liable if for any reason all or any part of the Website is unavailable at any time or for any period. From time to time, we may restrict access to some or all of the Website. It is a condition of your use of the Website that all information you provide through it is correct, current, and complete. You consent to all actions we take with respect to the information you provide, consistent with our Privacy Policy and this Agreement, including with respect to any feedback, suggestions, comments, or submissions you make through interactive features such as our demo-request and job-application forms (collectively, “User Submissions”).

5. Your Submissions

You acknowledge and agree that any User Submission is provided voluntarily and does not establish any relationship between you and us except as set out in this Agreement. You grant TwinTerra and its sublicensees a worldwide, royalty-free, non-exclusive, transferable, perpetual, and irrevocable license to use, reproduce, modify, publish, translate, distribute, and create derivative works of your User Submissions, except as otherwise prohibited by applicable law. You waive any right to compensation for your User Submissions. You represent and warrant that you own, or otherwise have all rights necessary to grant the rights described in, your User Submissions, and that our use of them will not violate any law or the rights of any third party. You must not submit any content that is unlawful, defamatory, obscene, threatening, infringing, invasive of another's privacy, or otherwise objectionable, or that may give rise to liability or violate any law.

6. Intellectual Property Rights

The Website—including all information, materials, software, text, displays, images, and the design, selection, and arrangement of those things—is owned by TwinTerra, its licensors, or other providers and is protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property laws. TwinTerra retains all right, title, and interest in and to the Website and its contents, and this Agreement grants no implied licenses. The TwinTerra name, logo, and related marks are trademarks of TwinTerra, and you may not use them without our prior written permission. You may view, download, and print content from the Website for your own informational and business use only, provided that you do not modify it, do not remove any proprietary notices, and do not redistribute or republish it without our prior written authorization. We may revoke this permission at any time, and all rights not expressly granted are reserved.

7. Prohibited Uses

You may use the Website only for lawful purposes and in accordance with this Agreement. You agree not to:

  • use the Website in any way that violates any applicable federal, state, local, or international law or regulation, including laws regarding the export of data or software;
  • impersonate or attempt to impersonate TwinTerra, a TwinTerra employee, another user, or any other person or entity;
  • engage in any conduct that restricts or inhibits anyone's use of the Website, or that may harm TwinTerra or other users or expose them to liability;
  • use the Website to develop a competing product or service, or to publish benchmarking or competitive analysis, without our prior written consent;
  • use any robot, spider, scraper, or other automated means to access, monitor, or copy any material on the Website without our prior written consent;
  • introduce any viruses, trojan horses, worms, or other material that is malicious or technologically harmful;
  • attempt to gain unauthorized access to, interfere with, damage, or disrupt any part of the Website, the servers on which it is hosted, or any connected server, computer, or database, including by means of a denial-of-service or distributed denial-of-service attack; or
  • otherwise use any device, software, or routine that interferes with the proper working of the Website.

8. Reliance on Information Posted

We do not warrant the accuracy, completeness, or usefulness of any information presented on or through the Website, and any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such information by you or any other visitor. Nothing on the Website constitutes advice or a recommendation of any kind—whether technical, engineering, financial, legal, or otherwise—or any assurance of facts, circumstances, or results that may be achieved. You should consult qualified professional advisors in connection with any decisions you make. The content on the Website may be out of date at any given time, and we are under no obligation to update it.

9. Links from the Website

The Website may contain links to third-party sites, resources, or applications provided for your convenience only. We do not control these third parties or the terms that govern them, and we accept no responsibility for them or for any loss or damage that may arise from your use of them. If you access any third-party site or resource, you do so entirely at your own risk and subject to that third party's terms and conditions.

10. Disclaimer of Warranties

YOUR USE OF THE WEBSITE IS AT YOUR OWN RISK. THE WEBSITE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. NEITHER TWINTERRA NOR ANY PERSON ASSOCIATED WITH TWINTERRA MAKES ANY WARRANTY OR REPRESENTATION WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY, OR AVAILABILITY OF THE WEBSITE, OR THAT THE WEBSITE WILL BE ACCURATE, RELIABLE, ERROR-FREE, OR UNINTERRUPTED, THAT DEFECTS WILL BE CORRECTED, OR THAT THE WEBSITE OR THE SERVERS THAT MAKE IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. TO THE FULLEST EXTENT PROVIDED BY LAW, TWINTERRA DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING ANY WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, AND FITNESS FOR A PARTICULAR PURPOSE.

11. Limitation of Liability

TO THE FULLEST EXTENT PROVIDED BY LAW, IN NO EVENT WILL TWINTERRA, ITS AFFILIATES, OR THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS, OR DIRECTORS (COLLECTIVELY, THE “TWINTERRA PARTIES”) BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES RELATED TO THIS AGREEMENT OR YOUR USE OF, OR INABILITY TO USE, THE WEBSITE OR ANY CONTENT ON IT, INCLUDING LOSS OF REVENUE, PROFITS, BUSINESS, GOODWILL, OR DATA, WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT, OR OTHERWISE, EVEN IF FORESEEABLE. THE AGGREGATE LIABILITY OF THE TWINTERRA PARTIES TO YOU FOR ALL CLAIMS RELATED TO THIS AGREEMENT OR THE WEBSITE WILL NOT EXCEED ONE HUNDRED U.S. DOLLARS (US$100). NOTHING IN THIS SECTION WILL BE INTERPRETED AS EXCLUDING ANY LIABILITY THAT CANNOT BE EXCLUDED UNDER APPLICABLE LAW.

12. Indemnification

You will defend, indemnify, and hold harmless the TwinTerra Parties from and against any third-party claims, liabilities, damages, judgments, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to (a) your violation of this Agreement, (b) your use of the Website, (c) any User Submission made by you, including any violation of a third party's intellectual property, privacy, or other rights, or (d) your violation of any applicable law or the rights of any third party.

13. Arbitration and Governing Law

YOU AGREE TO SUBMIT ANY DISPUTE ARISING FROM THIS AGREEMENT OR THE WEBSITE, INCLUDING DISPUTES CONCERNING THEIR INTERPRETATION, VIOLATION, INVALIDITY, NON-PERFORMANCE, OR TERMINATION, TO FINAL AND BINDING ARBITRATION UNDER THE RULES OF THE AMERICAN ARBITRATION ASSOCIATION, APPLYING DELAWARE LAW. THE SEAT OR LEGAL PLACE OF ARBITRATION WILL BE WILMINGTON, DELAWARE. YOU AGREE TO ARBITRATE IN YOUR INDIVIDUAL CAPACITY ONLY—NOT AS A REPRESENTATIVE OR MEMBER OF A CLASS—AND YOU EXPRESSLY WAIVE ANY RIGHT TO FILE A CLASS ACTION OR TO SEEK RELIEF ON A CLASS-ACTION BASIS. UNLESS YOU AND TWINTERRA AGREE OTHERWISE IN WRITING, THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS OR PRESIDE OVER ANY FORM OF REPRESENTATIVE OR CLASS PROCEEDING. ALL ARBITRATION PROCEEDINGS WILL BE CONFIDENTIAL.

This Agreement will be governed by and construed in accordance with the laws of the State of Delaware, without giving effect to its conflict-of-laws provisions.

14. Limitation on Time to File Claims

ANY CAUSE OF ACTION OR CLAIM YOU MAY HAVE ARISING OUT OF OR RELATING TO THIS AGREEMENT OR THE WEBSITE MUST BE COMMENCED WITHIN ONE YEAR AFTER THE CAUSE OF ACTION ACCRUES. OTHERWISE, SUCH CAUSE OF ACTION OR CLAIM IS PERMANENTLY BARRED.

15. General

If any provision of this Agreement is held to be illegal, invalid, or unenforceable, the remaining provisions will remain in full force and effect, and the provision at issue will be modified to the minimum extent necessary to make it enforceable, which may include its deletion. TwinTerra may assign this Agreement, in whole or in part, at any time with or without notice to you. You may not assign this Agreement or your rights under it, and any attempt to do so is void. Our failure to act with respect to a breach does not waive our right to act with respect to that or any subsequent breach, and no waiver is binding on us unless made in a signed writing. This Agreement constitutes the entire agreement between you and TwinTerra with respect to the Website and supersedes all prior understandings. Neither this Agreement nor your use of the Website creates any partnership, joint venture, employment, or agency relationship between you and TwinTerra.

Contact Us

If you have any questions about these Terms, you can contact us by email at info@twinterra.ai.